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FAQs

Placing your order online

  1. Where are you available?
  2. Do I need to create an account to order online?
  3. Is there a minimum order amount?
  4. Can I change or cancel my order?
  5. Can I track my order?
  6. When will my credit card be charged?
  7. Are the products the same as I would find in my local store?
  8. Do you have the same prices and promotions as my local store?
  9. Why did I get a notification that a product in my cart was no longer available when I booked my time?
  10. Are substitutions ever made on my order?

Freshness

  1. How do you make sure the products you provide are fresh?
  2. What happens if something is not up to my standards with my order?

Delivery

  1. How does delivery work?
  2. What are the delivery fees?
  3. Do you deliver in my area?
  4. Do you deliver to apartments? offices? restaurants?
  5. I read that Sobeys is eliminating plastic bags in stores – why does my delivery order come with bags?
  6. How do I update or add a delivery address?

Delivery Pass

  1. What is Delivery Pass?
  2. How does Delivery Pass work?
  3. How much does Delivery Pass cost?
  4. How do I cancel my Delivery Pass subscription?
  5. Once I have subscribed to a Delivery Pass, am I able to change the type of pass I chose?
  6. Can you use the pass on more than one delivery address/household?

Curbside Pickup

  1. Where are you available for curbside pickup?
  2. How do I pickup my order?
  3. When can I pickup my order?
  4. What happens if I am late for my pickup time?
  5. Do you charge a fee for the service?
  6. Do I pay a bottle deposit?
  7. Why are you charging for paper bags in Atlantic Canada and Alberta?
  8. Have your own bags?

Air Miles

  1. Is the AIR MILES Reward Program available at Voilà?
  2. How do I get Reward Miles with Voilà?
  3. Can I earn AIR MILES Reward Miles by using my BMO AIR MILES MASTERCARD when I shop with Voilà?
  4. Is the AIR MILES® Reward Program the same as in-store at participating Sobeys Inc. banners?
  5. When will reward miles earned from my Voilà purchases be deposited to my Collector Account?
  6. Who do I contact if I’m missing Miles from a shop at Voilà?
  7. How do I add my AIR MILES Card to my Voilà account?
  8. How do I update my AIR MILES Card in my Voilà account?
  9. Can I accumulate my Reward Miles through purchases made in-store at a participating Sobeys banner and online with Voilà?
  10. Can I see my full Air Miles balance on the Voilà website?
  11. What happens to my AIR MILES if I cancel an order or must return a product?
  12. How do I enroll in the AIR MILES Reward Program?
  13. Can I use Cash Miles in Voilà towards dollars off my purchases?
  14. How many people can collect on an AIR MILES Account?
  15. I have lost my AIR MILES Card. How can I get a new Card?
  16. How can I update my mailing address or personal information for my AIR MILES account?
  17. How does the Reward Miles balance preference work?
  18. How do I become an AIR MILES GOLD Collector?

Support

  1. How do I contact the Customer Care Team?
  2. What are the hours for the Customer Care Team?
  3. How do I change or reset my password?

Placing your order online

1. Where are you available?

Our delivery service is available across the Greater Toronto Area, from Kitchener in the West to Oshawa in the East, and to Barrie in the North. Register online to confirm that we deliver to your area.

Our curbside pickup service is currently available in the following locations

Nova Scotia

  • Sobeys Aberdeen Mall: 610 E River Road, New Glasgow
  • Sobeys Spryfield: 279 Herring Cove Road, Spryfield
  • Sobeys Wyse Road: 210 Wyse Road, Dartmouth
  • Sobeys Penhorn: 551 Portland St, Penhorn Plaza, Dartmouth
  • Sobeys Panavista: 612 Main St, Dartmouth
  • Sobeys Bedford: 955 Bedford Hwy, Bedford
  • Sobeys Sydney River: CB Shopping Plaza, 45 Keltic Dr, Sydney
  • Sobeys Glace Bay: 144 Reserve St, Glace Bay
  • Sobeys Bedford South: 55 Peakview Way, Halifax
  • Sobeys Clayton Park: 287 Lacewood Dr, Halifax
  • Sobeys Mumford: 6990 Mumford Rd, Halifax
  • Sobeys Lower Sackville: Downsview Mall, 752 Sackville Dr, Lower Sackville

New Brunswick

  • Sobeys Rothsay: 140A Hampton Road, Rothesay
  • Sobeys East Point: 40 E Point Way, Saint John
  • Sobeys Brookside Mall: 463 Brookside Dr, Fredericton

Newfoundland

  • Sobeys Howley Estates: 744 Elizabeth Ave, St. John’s
  • Sobeys Mount Pearl: 50 Old Placentia Road, Mount Pearl

Prince Edward Island

  • Sobeys West Royalty: 39 Babineau Avenue, Charlottetown

Alberta

  • Safeway Shawnessy Village Shopping Centre: 70 Shawville Blvd SE, Calgary
  • Safeway Castleridge: Castleridge Plaza, 55 Castleridge Blvd NE, Calgary
  • Safeway South Centre : Southcentre Mall, 11011 Bonaventure Dr SE, Calgary
  • Safeway Westhill: 200 Stewart Green SW, Calgary
  • Safeway Aspen: 375 Aspen Glen Landing SW, Calgary
  • Safeway Leduc: 6112 50 Street, Leduc
  • Safeway Tera Lossa: Terra Losa Shopping Centre, 9710 170 St NW, Edmonton
  • Safeway The Grange: 2534 Guardian Road, Edmonton
  • Safeway Oliver: 11210 104 Avenue NW, Edmonton
  • Safeway Sherwood Park Mall: 2020 Sherwood Drive, Sherwood Park
  • Safeway Inglewood: 395 St Albert Trail, St. Albert
  • Safeway South Fairway Plaza: 2750 Fairway Plaza Rd S, Lethbridge

If you are not currently in our service area, please subscribe to our updates and you will be the first to know when we launch in your area.

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2. Do I need to create an account to order online?

Yes. Creating an account with your basic information allows you to place an order, review your past orders, and reorder from past orders. You can browse our site without creating an account, but you will be prompted to create an account before you checkout.

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3. Is there a minimum order amount?

Yes. The minimum order amount is $50 (excluding tax and delivery/assembly fee).

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4. Can I change or cancel my order?

Yes. You can change or cancel an order anytime before the order cut-off time by going to your orders under “Account”.

Click on Account, select “Your orders”, select “Edit”, then remove products, adjust quantities or begin shopping for additional items. You must return to your cart, click “Save changes”, then “Continue checkout”, then “Place order”. You will know your changes were saved when you receive an email notification.

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5. Can I track my order?

Yes. You can track your order by going to your account settings and clicking on “Current Order” under “My Orders”.

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6. When will my credit card be charged?

When you place your order, a hold will be put on your credit card. When we are ready to assemble your order, it will appear as a pending transaction. As soon as your order is delivered to your house or picked up at curbside, we will then proceed with your final transaction on your credit card. Our teammate will review your order with you before finalizing the order and payment. Please note, it may take 2-3 days for this final charge to appear on your credit card statement.

We recommend that you contact your financial institution to verify these transactions, as some institutions might take longer than 3 days to post the charge.

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7. Are the products the same as I would find in my local store?

For delivery in Ontario, we carry fresh produce and grocery items from Sobeys alongside customer favourites from Farm Boy, Well.ca and more.

For curbside pickup, we make our most popular products from the stores in that location available online. Unfortunately, we are unable to offer Farm Boy or Well.ca products outside of Ontario.

We continue to expand our product assortment every week.

COVID-19 Update: Please note that, like many online grocery home delivery services, we are experiencing unprecedented demand. We are working closely with our supplier partners to remain in stock on essential items and will continue to introduce more products over time as things stabilize.

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8. Do you have the same prices and promotions as my local store?

We have similar pricing for like items as our Sobeys stores in Ontario and Nova Scotia and in our Safeway stores in Alberta. Pricing and promotions may vary between our delivery and curbside pickup services and not all in-store offers may be available on Voilà. Once you’ve signed in and selected your location and time slot, the most accurate pricing and promotional information will be displayed prior to checkout. See Terms and Conditions for more information.

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9. Why did I get a notification that a product in my cart was no longer available when I booked my time?

Our product availability may differ by location and time slot. To see accurate product availability, pricing and promotions, always select your location and book a time slot before adding products to your cart.

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10. Are substitutions ever made on my order?

If an item(s) is out of stock at the time your order is being picked, we will substitute a similar item for you. When your order is assembled, a notification is sent to you advising of any substitutions or item(s) we were not able to fulfill. You have the option of refusing this substitution when reviewing your order with our delivery or curbside teammate, and you will not be charged for a substituted item, unless you approve it.

COVID-19 Update: Please note that, like many online grocery home delivery services, we are experiencing unprecedented demand. We are working closely with our supplier partners to remain in stock on essential items and will continue to offer substitutions if products are not available.

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Freshness

1. How do you make sure the products you provide are fresh?

We have a freshness guarantee for both our delivery and curbside pickup services.

To make sure you are receiving fresh produce, meat, and seafood, we partner closely with our suppliers and carefully monitor the shelf life of all our products in our warehouse and our stores.

Our warehouse and delivery vans are all temperature controlled - with specific compartments for room temperature, chilled, and frozen - to ensure your products are handled at the right temperature all the way from our warehouse to your door. Our delivery teammates do a final temperature check at delivery to ensure that nothing has been compromised in transit.

For our curbside pickup, we closely monitor the temperature of your products throughout the order assembly process and ensure all products are stored at the correct temperature until you arrive to pick up your order. Our curbside teammates are specifically trained to pick the freshest products.

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2. What happens if something is not up to my standards with my order?

Please contact our Voilà Customer Care team and we will be more than happy to make it right!

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Delivery

1. How does delivery work?

Our friendly and professional delivery teammates will call you and advise that they will be arriving shortly to ensure someone will be home to accept the delivery. They will bring your order to your door and review it with you to make sure you are satisfied.

COVID-19 Update: Please note that for the time being, our delivery teammates will refrain from entering into your home, which means all deliveries will be left at the doorstep. Orders sent to a condo or apartment must be picked up in the lobby. Our delivery teammate will contact you ahead of time for specific delivery instructions. Our delivery teammates are equipped with gloves and masks, and our delivery vehicles are sanitized and equipped with cleaning supplies.

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2. What are the delivery fees?

Standard delivery fees are $7.99. The delivery charge applicable to each one-hour delivery window will be displayed on the delivery booking page. Please continue to check back often for the latest information.

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3. Do you deliver in my area?

Our delivery service is available across the Greater Toronto Area, from Kitchener in the West to Oshawa in the East, and to Barrie in the North. Register online to confirm that we deliver to your area.

Our curbside pickup service is currently available in the following locations

Nova Scotia

  • Sobeys Aberdeen Mall: 610 E River Road, New Glasgow
  • Sobeys Spryfield: 279 Herring Cove Road, Spryfield
  • Sobeys Wyse Road: 210 Wyse Road, Dartmouth
  • Sobeys Penhorn: 551 Portland St, Penhorn Plaza, Dartmouth
  • Sobeys Panavista: 612 Main St, Dartmouth
  • Sobeys Bedford: 955 Bedford Hwy, Bedford
  • Sobeys Sydney River: CB Shopping Plaza, 45 Keltic Dr, Sydney
  • Sobeys Glace Bay: 144 Reserve St, Glace Bay
  • Sobeys Bedford South: 55 Peakview Way, Halifax
  • Sobeys Clayton Park: 287 Lacewood Dr, Halifax
  • Sobeys Mumford: 6990 Mumford Rd, Halifax
  • Sobeys Lower Sackville: Downsview Mall, 752 Sackville Dr, Lower Sackville

New Brunswick

  • Sobeys Rothsay: 140A Hampton Road, Rothesay
  • Sobeys East Point: 40 E Point Way, Saint John
  • Sobeys Brookside Mall: 463 Brookside Dr, Fredericton

Newfoundland

  • Sobeys Howley Estates: 744 Elizabeth Ave, St. John’s
  • Sobeys Mount Pearl: 50 Old Placentia Road, Mount Pearl

Prince Edward Island

  • Sobeys West Royalty: 39 Babineau Avenue, Charlottetown

Alberta

  • Safeway Shawnessy Village Shopping Centre: 70 Shawville Blvd SE, Calgary
  • Safeway Castleridge: Castleridge Plaza, 55 Castleridge Blvd NE, Calgary
  • Safeway South Centre : Southcentre Mall, 11011 Bonaventure Dr SE, Calgary
  • Safeway Westhill: 200 Stewart Green SW, Calgary
  • Safeway Aspen: 375 Aspen Glen Landing SW, Calgary
  • Safeway Leduc: 6112 50 Street, Leduc
  • Safeway Tera Lossa: Terra Losa Shopping Centre, 9710 170 St NW, Edmonton
  • Safeway The Grange: 2534 Guardian Road, Edmonton
  • Safeway Oliver: 11210 104 Avenue NW, Edmonton
  • Safeway Sherwood Park Mall: 2020 Sherwood Drive, Sherwood Park
  • Safeway Inglewood: 395 St Albert Trail, St. Albert
  • Safeway South Fairway Plaza: 2750 Fairway Plaza Rd S, Lethbridge

If you are not currently in our service area, please subscribe to our updates and you will be the first to know when we launch in your area.

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4. Do you deliver to apartments? offices? restaurants?

Absolutely, simply register your address and if it is in our area, we will deliver. Please provide the necessary details for our delivery teammate to successfully delivery the order to you.

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5. I read that Sobeys is eliminating plastic bags in stores – why does my delivery order come with plastic bags?

We have developed a ‘closed-loop bag recycling program’ where you can return bags to our delivery teammates which are then recycled into new Voilà bags. You will be charged a $0.05 bag deposit for every bag used in your order, however you will be refunded $0.05 for every bag you give back in order to encourage recycling. Delivery teammates will accept returns of Voilà bags - and any other bags you may have - in an effort to continue to remove single-use plastic bags from the environment.

COVID-19 Update: Please note that for the time being delivery teammates will not accept bag returns for our bag recycling program, which means there will be no bag deposit or bag refund. Customers are encouraged to keep all bags for collection at a later date. Thank you for your understanding.

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6. How do I update or add a delivery address?

You can update or add a delivery address by going to your account settings and clicking on “Edit” to correct an existing address or “Add an address” to add another address.

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Delivery Pass

1. What is Delivery Pass?

Delivery Pass is a subscription currently available in the Greater Toronto/Hamilton area that allows you to access unlimited Voilà grocery deliveries for a fixed rate with a $50 minimum grocery order, before tax. Several Delivery Pass options exist depending on your needs – monthly, 6 months and 1 year as well as specific weekday choices – and are priced accordingly.

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2. How does Delivery Pass work?

Add your desired Delivery Pass to your account and your pass is automatically added and ready to use. You will be charged immediately for your purchase to the credit card you have on file. No long-term commitment – cancel anytime. Otherwise, your pass will be automatically renewed.

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3. How much does Delivery Pass cost?

Anytime Delivery Pass / 7 days a week:

  • $14.99* 1 Month
  • $79.99* 6 Months
  • $139.99* 12 Months

Midweek Delivery Pass / Tuesdays, Wednesdays and Thursdays:

  • $9.99* 1 Month
  • $54.99* 6 Months
  • $99.99* 12 Months

*Plus applicable taxes.

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4. How do I cancel my Delivery Pass subscription?

You can cancel the auto-renewal at anytime by selecting “Cancel Auto-Renewal” before your pass expiration date in your Account Settings. Once you cancel the auto-renewal, your pass will remain valid until its expiration date, which is based on the original date of purchase. The term (1 month, 6 months, 12 months) is paid upfront and cannot be cancelled before the end of term.

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5. Once I have subscribed to a Delivery Pass, am I able to change the type of pass I chose?

If you wish to change your selected pass, please call Customer Service at 1.877.VOILA.CA (1.877.864.5222) and they will be able to assist you in picking the right pass for your needs.

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6. Can you use the pass on more than one delivery address/household?

Your Delivery Pass subscription is valid only for one address.

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Curbside Pickup

1. Where are you available for curbside pickup?

Our curbside pickup service is currently available in the following locations

Nova Scotia

  • Sobeys Aberdeen Mall: 610 E River Road, New Glasgow
  • Sobeys Spryfield: 279 Herring Cove Road, Spryfield
  • Sobeys Wyse Road: 210 Wyse Road, Dartmouth
  • Sobeys Penhorn: 551 Portland St, Penhorn Plaza, Dartmouth
  • Sobeys Panavista: 612 Main St, Dartmouth
  • Sobeys Bedford: 955 Bedford Hwy, Bedford
  • Sobeys Sydney River: CB Shopping Plaza, 45 Keltic Dr, Sydney
  • Sobeys Glace Bay: 144 Reserve St, Glace Bay
  • Sobeys Bedford South: 55 Peakview Way, Halifax
  • Sobeys Clayton Park: 287 Lacewood Dr, Halifax
  • Sobeys Mumford: 6990 Mumford Rd, Halifax
  • Sobeys Lower Sackville: Downsview Mall, 752 Sackville Dr, Lower Sackville

New Brunswick

  • Sobeys Rothsay: 140A Hampton Road, Rothesay
  • Sobeys East Point: 40 E Point Way, Saint John
  • Sobeys Brookside Mall: 463 Brookside Dr, Fredericton,

Newfoundland

  • Sobeys Howley Estates: 744 Elizabeth Ave, St. John’s
  • Sobeys Mount Pearl: 50 Old Placentia Road, Mount Pearl

Prince Edward Island

  • Sobeys West Royalty: 39 Babineau Avenue, Charlottetown

Alberta

  • Safeway Shawnessy Village Shopping Centre: 70 Shawville Blvd SE, Calgary
  • Safeway Castleridge: Castleridge Plaza, 55 Castleridge Blvd NE, Calgary
  • Safeway South Centre : Southcentre Mall, 11011 Bonaventure Dr SE, Calgary
  • Safeway Westhill: 200 Stewart Green SW, Calgary
  • Safeway Aspen: 375 Aspen Glen Landing SW, Calgary
  • Safeway Leduc: 6112 50 Street, Leduc
  • Safeway Tera Lossa: Terra Losa Shopping Centre, 9710 170 St NW, Edmonton
  • Safeway The Grange: 2534 Guardian Road, Edmonton
  • Safeway Oliver: 11210 104 Avenue NW, Edmonton
  • Safeway Sherwood Park Mall: 2020 Sherwood Drive, Sherwood Park
  • Safeway Inglewood: 395 St Albert Trail, St. Albert
  • Safeway South Fairway Plaza: 2750 Fairway Plaza Rd S, Lethbridge

If you are not currently in our service area, please subscribe to our updates and you will be the first to know when we launch in your area.

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2. How do I pickup my order?

It is simple! Please arrive at your store location at your scheduled date and within your pickup window. When you arrive at the store, follow the parking lot signs to our reserved Curbside Pickup parking spots. Once you have parked in the designated parking spots, call the phone number on the parking lot sign and one of our curbside teammates will bring your order to your car. We ask that you open your trunk for a contactless delivery.

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3. When can I pickup my order?

Click on Book a time to see availability for pickup at your chosen location. Curbside pickup times vary by store and availability.

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4. What happens if I am late for my pickup time?

We understand, life is busy! We will be monitoring our curbside pickup orders and if we notice that you have missed your pickup time slot, one of our curbside teammates will call you to make alternate arrangements. We encourage you to come that day, as we cannot keep the order past 9pm (on your scheduled day) otherwise the order will be cancelled.

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5. Do you charge a fee for the service?

Our standard fee for curbside pickup is $3.99. The service fee is applicable to each one-hour pickup window and will be displayed on the time slot booking page. Please continue to check back often for the latest information. Please note that at checkout and on your receipt, you will see this fee itemized as a ‘Delivery Fee’.

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6. Do I pay a bottle deposit?

In respect of products which under the laws of the applicable jurisdiction require a container deposit (i.e. beverage containers), a deposit fee per container will be charged to you. The amount of the deposit fee may vary by location according to the laws applicable in your jurisdiction, however the applicable deposit fees will be displayed at checkout when submitting your order on Voilà. You may be entitled to a per container refund when empty containers are returned to an authorized collection depot in your jurisdiction. Voilà does not accept the return of empty containers or issue refunds under any provincial deposit refund program. For returns and refunds before of products before consumption, if you return the purchased item to Voilà or are otherwise refunded your purchase price of the item from Voilà, then the deposit fee will also be refunded to you.

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7. Why are you charging for paper bags in Atlantic Canada and Alberta?

We are committed to reducing our environmental impact and proudly support Canada’s commitment to sustainability. In compliance with local regulations, we have eliminated plastic single use checkout bags in favour of paper and reusable options. Recyclable and compostable paper bags will cost $0.15 per bag in Atlantic Canada and Alberta - we will do our best to consolidate your order into as few bags as possible while being mindful of Food Safety and cross contamination.

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8. Have your own bags?

Ask your curbside teammate to move your groceries to your own bags when you pick up!

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Air Miles

1. Is the AIR MILES Reward Program available at Voilà?

Yes, as of May 3rd, 2021 the AIR MILES Reward Program is available at Voilà and AIR MILES Collectors can get Reward Miles on all eligible purchases. See Terms & Conditions for full details.

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2. How do I get Reward Miles with Voilà?

AIR MILES Collectors get 1 AIR MILES Reward Mile for every $20* spent cumulatively during the week (Sunday to Saturday as of the delivery/pickup date) on purchases made at Voilà when they enter their Collector Card to their Voila account.

*Offer excludes taxes, gift cards, bottle deposits, delivery charges, bag charges, fluid dairy products, pharmacy, lottery, alcohol products, tobacco products, products sold by third-party vendors and any other items that are non-discountable or excluded by law. See Terms & Conditions for full list of offer exclusions.

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3. Can I earn AIR MILES Reward Miles by using my BMO AIR MILES MASTERCARD when I shop with Voilà?

Unfortunately, you cannot earn reward miles by using your BMO AIR MILES MasterCard for purchases in Voilà at this time.

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4. Is the AIR MILES® Reward Program the same as in-store at participating Sobeys Inc. banners?

At this time earning reward miles for purchases made at Voilà will be accumulated separately from any in-store purchases. Voilà and participating Sobeys Inc. banners will each have their own unique bonus offers and special promotions and may not always have the same offers available at the same time.

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5. When will reward miles earned from my Voilà purchases be deposited to my Collector Account?

Miles will be deposited to the AIR MILES Collector’s account within 6 weeks after the date of purchase. If you have any questions, please visit airmiles.ca.

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6. Who do I contact if I’m missing Miles from a shop at Voilà?

If it’s been longer than 5 weeks since your purchase and the Miles have not been deposited to your Collector Account please visit airmiles.ca.

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7. How do I add my AIR MILES Card to my Voilà account?

From the Voilà website, go to Change Account Details in your Account Settings. Enter your Collector Number in the designated field & click the save button. All set! Get AIR MILES Reward Miles with every eligible Voilà transaction going forward. From the Voilà app, select the More Icon at the bottom right of the screen, select Account Settings, then Account Details, select Email & Password, enter your Collector Number, select Save and you're all set! If you’re new to Voilà, there will be a designated field to add your Collector Number when you are registering your account.

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8. How do I update my AIR MILES Card in my Voilà account?

Go to Change Account Details in your Account Settings. Enter your Collector Number in the designated field & click the save button. All set!

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9. Can I accumulate my Reward Miles through purchases made in-store at a participating Sobeys banner and online with Voilà?

Unfortunately, at this time, Reward Miles cannot be accumulated between in-store purchases and online purchases.

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10. Can I see my full Air Miles balance on the Voilà website?

In order to see your Air Miles account balance and transaction history, please login to your account on airmiles.ca.

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11. What happens to my AIR MILES if I cancel an order or must return a product?

AIR MILES are deducted when an order is cancelled or a product is returned based on the same calculation as when they were awarded – 1 AIR MILES Reward Mile for every $20.

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12. How do I enroll in the AIR MILES Reward Program?

You can join the AIR MILES Reward Program and get an AIR MILES Collector Card by clicking here or visiting airmiles.ca to enroll.

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13. Can I use Cash Miles in Voilà towards dollars off my purchases?

Cash Miles cannot be used at this time in Voilà for dollars off towards your purchases. However, Cash Miles can be used in-store at any participating Sobeys Inc. banner where you can use 95 Reward Miles from your AIR MILES Cash for $10 off at checkout. Some exclusions apply. Ask your cashier for details about in-store redemption and visit airmiles.ca for full details about Cash Miles. Reward Miles in your AIR MILES Dream Account can be used toward Dream Rewards online at airmiles.ca.

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14. How many people can collect on an AIR MILES Account?

Anyone in the Collector’s household can collect on the same AIR MILES account.

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15. I have lost my AIR MILES Card. How can I get a new Card?

If you are the primary Card holder, simply visit airmiles.ca to order a replacement card.

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16. How can I update my mailing address or personal information for my AIR MILES account?

Collectors can change their personal information online at airmiles.ca.

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17. How does the Reward Miles balance preference work?

For example, if a balance preference is set to 60% AIR MILES Cash Miles and 40% Dream Miles, for every 10 Reward Miles that you get, 6 Miles will go into the AIR MILES Cash Account and 4 Miles will go into the Dream Account. This is done automatically. To find out more about this and to learn about participating partners, please visit airmiles.ca.

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18. How do I become an AIR MILES GOLD Collector?

To become a GOLD Collector, earn 1,000+ AIR MILES Reward Miles between January 1st to December 31st each year. Check out the great benefits with Gold and Onyx status at airmiles.ca/mybenefits.

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Support

1. How do I contact the Customer Care Team?

If you have any questions or concerns, please contact us at 1.877.VOILA.CA (1.877.864.5222) or care@voila.ca.

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2. What are the hours for the Customer Care Team?

We are available to answer your questions 7 days a week:

  • Eastern Time: 5:30 am to 11:30 pm
  • Atlantic Time: 6:30 am to 12:30 am
  • Mountain Time: 3:30 am to 9:30 pm

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3. How do I change or reset my password?

You can change or reset your password by going to your account settings and clicking on “Change login details” or “Forgot my password”.

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