FAQs

1. Where are you available?

Our delivery service is available in the Greater Toronto and Hamilton Area, Greater Montreal Area, Quebec City, Calgary Area, and Edmonton Area. To confirm whether we are available in your area, please click here.

Our curbside pickup service is currently available in the following locations

Alberta

• Safeway Shawnessy Village Shopping Centre: 70 Shawville Blvd SE, Calgary
• Safeway Castleridge: Castleridge Plaza, 55 Castleridge Blvd NE, Calgary
• Safeway South Centre : Southcentre Mall, 11011 Bonaventure Dr SE, Calgary
• Safeway Westhill: 200 Stewart Green SW, Calgary
• Safeway Aspen: 375 Aspen Glen Landing SW, Calgary
• Safeway Leduc: 6112 50 Street, Leduc
• Safeway Terra Losa: Terra Losa Shopping Centre, 9710 170 St NW, Edmonton
• Safeway The Grange: 2534 Guardian Road, Edmonton
• Safeway Oliver: 11210 104 Avenue NW, Edmonton
• Safeway Sherwood Park Mall: 2020 Sherwood Drive, Sherwood Park
• Safeway Inglewood: 395 St Albert Trail, St. Albert
• Safeway South Fairway Plaza: 2750 Fairway Plaza Rd S, Lethbridge
• Safeway Northgate GP: 9924 114 Avenue, Grande Prairie
• Safeway Southview GP: 8060 100 St, Grande Prairie
• Safeway University Dr: 1, 550 University Drive, Lethbridge
• Safeway Division Avenue, 615 Division Avenue Southeast, Medicine Hat

British Columbia

• Safeway Extra Dawson Creek: 11200, 11216 8th St, Dawson Creek
• Safeway Sardis: 45610 Luckacuck Way, Chilliwack
• Safeway Fraser Crossing: 20871 Fraser Hwy, Langley
• Safeway Shaughnessy: 1100 - 2850 Shaughnessy St, Port Coquitlam
• Safeway Peninsula: 700 - 15355 24th Ave, Surrey
• Safeway Burnaby Heights: 4440 Hastings St E, Burnaby
• Safeway McBride: 800 Mcbride Blvd, New Westminster
• Safeway Extra Willowbrook: 6153 200 St, Langley
• Safeway Fleetwood: 8860 152 St, Surrey
• Safeway Collingwood: 3410 Kingsway St, Vancouver
• Safeway Caufeild: 5385 Headland Dr, West Vancouver
• Safeway Seafair: 8671 No. 1 Rd, Richmond
• Safeway Lynn Valley: 1170 27 St E, North Vancouver
• Safeway Parkgate: 1175 Mount Seymour Pkwy, North Vancouver
• Safeway Marpole: 8475 Granville St, Vancouver
• Safeway Extra Burquitlam: 580 Clarke Rd, Coquitlam
• Safeway Fort St John: 9123-100 Street, Fort St. John
• Safeway Kensington: 6564 East Hastings Street, Burnaby
• Safeway Fortune: 750 Fortune Drive, Kamloops
• Safeway 32nd St: 4300-32 Street, Vernon
• Safeway Cranbrook: 1200 Baker Street, Cranbrook
• Safeway West Broadway: 2733 West Broadway, Vancouver
• Safeway Sunshine Hills: 6401 120 Street, Delta
• Safeway Penticton: 801 1301 Main Street, Penticton
• Safeway Castlegar: 1721 Columbia Ave, Castlegar
• Safeway Nelson: 211 Anderson St, Nelson
• Safeway Terrace: 4655 Lakelse Ave, Terrace
• Safeway Downtown Kelowna: 697 Bernard Ave, Kelowna

Manitoba

• Safeway Crestview: 3393 Portage Avenue, Winnipeg
• Safeway Corral: 921 18th St N, Brandon
• Safeway Kildare Ave E: 654 Kildare Avenue East, Winnipeg
• Sobeys Northdale: 965 Henderson Hwy, Winnipeg
• Sobeys Extra Fort Richmond: 2850 Pembina Hwy, Winnipeg
• Safeway Keewatin St: 850 Keewatin St, Winnipeg
• Safeway Tuxedo: 2025 Corydon At Edgeland, Winnipeg
• Safeway River Ave: 499 River Avenue, Winnipeg
• Sobeys Kildonan: 50 Kildonan Green Drive NW, Winnipeg
• Safeway Charleswood: 3900 Grant Avenue, Winnipeg

New Brunswick

• Sobeys Rothesay: 140A Hampton Road, Rothesay
• Sobeys East Point: 40 E Point Way, Saint John
• Sobeys Brookside Mall: 463 Brookside Dr, Fredericton
• Sobeys Saint John West: 1 Plaza Avenue St, Saint John
• Sobeys Oromocto: 375 Miramichi Road, Oromocto
• Sobeys Uptown Centre: 1180 Prospect St, Fredericton

Newfoundland

• Sobeys Howley Estates: 744 Elizabeth Ave, St. John’s
• Sobeys Mount Pearl: 50 Old Placentia Road, Mount Pearl
• Sobeys Paradise: 1621 Topsail Road, Paradise
• Sobeys Long Pond: 350 Conception Bay Highway, Conception Bay South
• Sobeys Corner Brook: 1 Mt. Bernard Avenue, Corner Brook
• Sobeys Kelsey Drive: 45 Kelsey Drive, St. John's
• Sobeys Merrymeeting Rd: 8 Merrymeeting Rd, St. John's

Nova Scotia

• Sobeys Aberdeen Mall: 610 E River Road, New Glasgow
• Sobeys Spryfield: 279 Herring Cove Road, Spryfield
• Sobeys Wyse Road: 210 Wyse Road, Dartmouth
• Sobeys Penhorn: 551 Portland St, Penhorn Plaza, Dartmouth
• Sobeys Panavista: 612 Main St, Dartmouth
• Sobeys Bedford: 955 Bedford Hwy, Bedford
• Sobeys Sydney River: CB Shopping Plaza, 45 Keltic Dr, Sydney
• Sobeys Glace Bay: 144 Reserve St, Glace Bay
• Sobeys Bedford South: 55 Peakview Way, Halifax
• Sobeys Clayton Park: 287 Lacewood Dr, Halifax
• Sobeys Mumford: 6990 Mumford Rd, Halifax
• Sobeys Lower Sackville: Downsview Mall, 752 Sackville Dr, Lower Sackville
• Sobeys Tantallon: 3650 Hammonds Plains Road, Upper Tantallon
• Sobeys Tacoma Drive: 60 Tacoma Drive, Dartmouth
• Sobeys Russell Lake: 268 Baker Drive, Dartmouth
• Sobeys Windsor Street: 2651 Windsor Street, Halifax
• Sobeys Cole Harbour: 2 Forest Hill Dr, Cole Harbour, Dartmouth
• Sobeys Prince Street (Sydney): 250 Prince St, Sydney
• Sobeys Elmsdale: Hwwy 102&214, Elmsdale
• Sobeys Bridgewater: 349 Lahave Street, Bridgewater
• Sobeys Fundy Trail: 68 Robie St Fundy Trail Mall, Truro
• Sobeys Fall River: 3290 Highway 2, Fall River
• Sobeys New Minas: 9256 Commercial St, New Minas

Ontario

• Safeway Fort Frances: 417 Scott St, Fort Frances
• Safeway Dawson Road: 1015 Dawson Road, Thunder Bay

Prince Edward Island

• Sobeys West Royalty: 39 Babineau Avenue, Charlottetown
• Sobeys Summerside: 475 Granville St, Summerside
• Sobeys Stratford: 9 Kinlock Rd, Stratford

Saskatchewan

• Safeway University Heights: 1860 Mcormond Dr, Saskatoon
• Safeway Gordon Rd: 3015 Gordon Road, Regina
• Safeway Northgate: 353 Albert Street N, Regina

If you are not currently in our service area, please subscribe to our updates and you will be the first to know when we launch in your area. Please note that curbside pickup is not currently available in Quebec.

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2. Do I need to create an account to order online?

Yes. Creating an account with your basic information allows you to place an order, review your past orders, and reorder from past orders. You can browse our site without creating an account, but you will be prompted to create an account before you checkout. If you have an existing Sobeys, Safeway or IGA.net account, you can use your existing credentials to sign in. Existing grocery lists will be transferred to voila.ca if applicable.

If you have an existing Grocery Gateway account, you will need to register the same email address used for Grocery Gateway at voila.ca. During the registration process, you will be asked to allow your data to be transferred from your Grocery Gateway account to your new voila.ca account.

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3. Is there a minimum order amount?

Yes, the minimum order amount is $35.

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4. Can I change or cancel my order?

Yes. You can change or cancel an order anytime before the order cut-off time by going to your orders under “Account”.

Click on Account, select “Your orders”, select “Edit”, then remove products, adjust quantities or begin shopping for additional items. You must return to your cart, click “Save changes”, then “Continue checkout”, then “Place order”. You will know your changes were saved when you receive an email notification.

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5. Can I track my order?

Yes. You can track your order by going to your account settings and clicking on “Current Order” under “My Orders”.

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6. When will my credit card be charged?

When you place your order, a hold will be put on your credit card. When we are ready to assemble your order, it will appear as a pending transaction. As soon as your order is delivered to your house or picked up at curbside, we will then proceed with your final transaction on your credit card. Our teammate will review your order with you before finalizing the order and payment. Please note, it may take 2-3 days for this final charge to appear on your credit card statement.

We recommend that you contact your financial institution to verify these transactions, as some institutions might take longer than 3 days to post the charge.

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7. Are the products the same as I would find in my local store?

For delivery in Ontario, we carry fresh produce and grocery items from Sobeys alongside customer favourites from Farm Boy, Longo's, Well.ca and more.

For curbside pickup, we make our most popular products from the stores in that location available online. Unfortunately, we are unable to offer Farm Boy or Well.ca products outside of Ontario.

For delivery in Quebec, we carry fresh product and grocery items from IGA alongside customer favourites like Kim Phat and Ricardo.

For delivery in Alberta, we carry fresh product and grocery items from Sobeys and Safeway.

We continue to expand our product assortment every week.

COVID-19 Update: Please note that, like many online grocery home delivery services, we are experiencing unprecedented demand. We are working closely with our supplier partners to remain in stock on essential items and will continue to introduce more products over time as things stabilize.

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8. Do you have the same prices and promotions as my local store?

We have similar pricing for like items as our Sobeys stores in Ontario, Nova Scotia, New Brunswick, Newfoundland and Prince Edward Island and in our Safeway stores in Alberta, British Columbia and Manitoba as well as our IGA stores in Québec. Pricing and promotions may vary between our delivery and curbside pickup services and not all in-store offers may be available on Voilà. Once you’ve signed in and selected your location and time slot, the most accurate pricing and promotional information will be displayed prior to checkout. See Terms and Conditions for more information.

Voilà par IGA is committed to providing great value – including promotions – to our consumers. While in the same family of brands, Voilà par IGA operates independently from IGA. Therefore, the promotions you see on Voila.ca may differ from IGA.net or IGA in-store.

IGA stamps and Shell promotions are not available on Voilà at this time.

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9. Why did I get a notification that a product in my cart was no longer available when I booked my time?

Our product availability may differ by location and time slot. To see accurate product availability, pricing and promotions, always select your location and book a time slot before adding products to your cart. Please note that the flyer price you see is the price you’ll pay. Flyer pricing is applied the date you checkout, regardless of delivery or pick up date.

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10. Are substitutions ever made on my order?

If an item(s) is out of stock at the time your order is being picked, we will substitute a similar item for you. When your order is assembled, a notification is sent to you advising of any substitutions or item(s) we were not able to fulfill. You have the option of refusing this substitution when reviewing your order with our delivery or curbside teammate, and you will not be charged for a substituted item, unless you approve it.

COVID-19 Update: Please note that, like many online grocery home delivery services, we are experiencing unprecedented demand. We are working closely with our supplier partners to remain in stock on essential items and will continue to offer substitutions if products are not available.

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1. How do you make sure the products you provide are fresh?

We have a freshness guarantee for both our delivery and curbside pickup services.

To make sure that you are receiving all of your items as fresh as possible, we partner closely with our suppliers and carefully monitor the shelf life of all our products in our warehouse and our stores.

Our warehouse and delivery vans are all temperature controlled - with specific compartments for room temperature, chilled, and frozen - to ensure your products are handled at the right temperature all the way from our warehouse to your door. Our delivery teammates do a final temperature check at delivery to ensure that nothing has been compromised in transit.

For our curbside pickup, we closely monitor the temperature of your products throughout the order assembly process and ensure all products are stored at the correct temperature until you arrive to pick up your order. Our curbside teammates are specifically trained to pick the freshest products.

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2. What happens if something is not up to my standards with my order?

Please contact our Voilà Customer Care team and we will be more than happy to make it right!

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3. What is Voilà’s guaranteed product life?

From the date of delivery or pick-up, Voilà’s freshness guarantee is the number of days we are guaranteeing before the use-by, best-before or expiration date of the product is reached. Look for the freshness guaranteed icon which will indicate the length of Voilà’s Guaranteed Product Life for eligible products.

See our Terms and Conditions for more information.

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1. How does delivery work?

Our friendly and professional delivery teammates will call you and advise that they will be arriving shortly to ensure someone will be home to accept the delivery. They will bring your order to your door and review it with you to make sure you are satisfied.

Note that you must be available to receive your order during the time of delivery. If no one is present during your delivery, our delivery teammates will be unable to fulfill your order.

If you include alcohol in your order, the delivery teammate will carry out age verification in cases where there is at least one item whose purchase is legally restricted according to age to ensure the safety of our customers and their families.

COVID-19 Update: Please note that for the time being, our delivery teammates will refrain from entering into your home, which means all deliveries will be left at the doorstep.

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2. What are the delivery fees?

Delivery fee varies depending on the timeslot booked. The delivery charge applicable to each scheduled delivery window will be displayed on the delivery booking page. Please continue to check back often for the latest information. Your Voilà order fee is inclusive of assembly and delivery or pick-up. No hidden service fees or surcharges. Tipping is not expected, but you are welcome to tip your delivery teammate at the door for exceptional service.

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3. Do you deliver in my area?

Our delivery service is available in the Greater Toronto and Hamilton Area, Greater Montreal Area, Quebec City, Calgary Area, and Edmonton Area. To confirm whether we are available in your area, please click here.

Our curbside pickup service is currently available in the following locations

Alberta

• Safeway Shawnessy Village Shopping Centre: 70 Shawville Blvd SE, Calgary
• Safeway Castleridge: Castleridge Plaza, 55 Castleridge Blvd NE, Calgary
• Safeway South Centre : Southcentre Mall, 11011 Bonaventure Dr SE, Calgary
• Safeway Westhill: 200 Stewart Green SW, Calgary
• Safeway Aspen: 375 Aspen Glen Landing SW, Calgary
• Safeway Leduc: 6112 50 Street, Leduc
• Safeway Terra Losa: Terra Losa Shopping Centre, 9710 170 St NW, Edmonton
• Safeway The Grange: 2534 Guardian Road, Edmonton
• Safeway Oliver: 11210 104 Avenue NW, Edmonton
• Safeway Sherwood Park Mall: 2020 Sherwood Drive, Sherwood Park
• Safeway Inglewood: 395 St Albert Trail, St. Albert
• Safeway South Fairway Plaza: 2750 Fairway Plaza Rd S, Lethbridge
• Safeway Northgate GP: 9924 114 Avenue, Grande Prairie
• Safeway Southview GP: 8060 100 St, Grande Prairie
• Safeway University Dr: 1, 550 University Drive, Lethbridge
• Safeway Division Avenue, 615 Division Avenue Southeast, Medicine Hat

British Columbia

• Safeway Extra Dawson Creek: 11200, 11216 8th St, Dawson Creek
• Safeway Sardis: 45610 Luckacuck Way, Chilliwack
• Safeway Fraser Crossing: 20871 Fraser Hwy, Langley
• Safeway Shaughnessy: 1100 - 2850 Shaughnessy St, Port Coquitlam
• Safeway Peninsula: 700 - 15355 24th Ave, Surrey
• Safeway Burnaby Heights: 4440 Hastings St E, Burnaby
• Safeway McBride: 800 Mcbride Blvd, New Westminster
• Safeway Extra Willowbrook: 6153 200 St, Langley
• Safeway Fleetwood: 8860 152 St, Surrey
• Safeway Collingwood: 3410 Kingsway St, Vancouver
• Safeway Caufeild: 5385 Headland Dr, West Vancouver
• Safeway Seafair: 8671 No. 1 Rd, Richmond
• Safeway Lynn Valley: 1170 27 St E, North Vancouver
• Safeway Parkgate: 1175 Mount Seymour Pkwy, North Vancouver
• Safeway Marpole: 8475 Granville St, Vancouver
• Safeway Extra Burquitlam: 580 Clarke Rd, Coquitlam
• Safeway Fort St John: 9123-100 Street, Fort St. John
• Safeway Kensington: 6564 East Hastings Street, Burnaby
• Safeway Fortune: 750 Fortune Drive, Kamloops
• Safeway 32nd St: 4300-32 Street, Vernon
• Safeway Cranbrook: 1200 Baker Street, Cranbrook
• Safeway West Broadway: 2733 West Broadway, Vancouver
• Safeway Sunshine Hills: 6401 120 Street, Delta
• Safeway Penticton: 801 1301 Main Street, Penticton
• Safeway Castlegar: 1721 Columbia Ave, Castlegar
• Safeway Nelson: 211 Anderson St, Nelson
• Safeway Terrace: 4655 Lakelse Ave, Terrace
• Safeway Downtown Kelowna: 697 Bernard Ave, Kelowna

Manitoba

• Safeway Crestview: 3393 Portage Avenue, Winnipeg
• Safeway Corral: 921 18th St N, Brandon
• Safeway Kildare Ave E: 654 Kildare Avenue East, Winnipeg
• Sobeys Northdale: 965 Henderson Hwy, Winnipeg
• Sobeys Extra Fort Richmond: 2850 Pembina Hwy, Winnipeg
• Safeway Keewatin St: 850 Keewatin St, Winnipeg
• Safeway Tuxedo: 2025 Corydon At Edgeland, Winnipeg
• Safeway River Ave: 499 River Avenue, Winnipeg
• Sobeys Kildonan: 50 Kildonan Green Drive NW, Winnipeg
• Safeway Charleswood: 3900 Grant Avenue, Winnipeg

New Brunswick

• Sobeys Rothesay: 140A Hampton Road, Rothesay
• Sobeys East Point: 40 E Point Way, Saint John
• Sobeys Brookside Mall: 463 Brookside Dr, Fredericton
• Sobeys Saint John West: 1 Plaza Avenue St, Saint John
• Sobeys Oromocto: 375 Miramichi Road, Oromocto
• Sobeys Uptown Centre: 1180 Prospect St, Fredericton

Newfoundland

• Sobeys Howley Estates: 744 Elizabeth Ave, St. John’s
• Sobeys Mount Pearl: 50 Old Placentia Road, Mount Pearl
• Sobeys Paradise: 1621 Topsail Road, Paradise
• Sobeys Long Pond: 350 Conception Bay Highway, Conception Bay South
• Sobeys Corner Brook: 1 Mt. Bernard Avenue, Corner Brook
• Sobeys Kelsey Drive: 45 Kelsey Drive, St. John's
• Sobeys Merrymeeting Rd: 8 Merrymeeting Rd, St. John's

Nova Scotia

• Sobeys Aberdeen Mall: 610 E River Road, New Glasgow
• Sobeys Spryfield: 279 Herring Cove Road, Spryfield
• Sobeys Wyse Road: 210 Wyse Road, Dartmouth
• Sobeys Penhorn: 551 Portland St, Penhorn Plaza, Dartmouth
• Sobeys Panavista: 612 Main St, Dartmouth
• Sobeys Bedford: 955 Bedford Hwy, Bedford
• Sobeys Sydney River: CB Shopping Plaza, 45 Keltic Dr, Sydney
• Sobeys Glace Bay: 144 Reserve St, Glace Bay
• Sobeys Bedford South: 55 Peakview Way, Halifax
• Sobeys Clayton Park: 287 Lacewood Dr, Halifax
• Sobeys Mumford: 6990 Mumford Rd, Halifax
• Sobeys Lower Sackville: Downsview Mall, 752 Sackville Dr, Lower Sackville
• Sobeys Tantallon: 3650 Hammonds Plains Road, Upper Tantallon
• Sobeys Tacoma Drive: 60 Tacoma Drive, Dartmouth
• Sobeys Russell Lake: 268 Baker Drive, Dartmouth
• Sobeys Windsor Street: 2651 Windsor Street, Halifax
• Sobeys Cole Harbour: 2 Forest Hill Dr, Cole Harbour, Dartmouth
• Sobeys Prince Street (Sydney): 250 Prince St, Sydney
• Sobeys Elmsdale: Hwwy 102&214, Elmsdale
• Sobeys Bridgewater: 349 Lahave Street, Bridgewater
• Sobeys Fundy Trail: 68 Robie St Fundy Trail Mall, Truro
• Sobeys Fall River: 3290 Highway 2, Fall River
• Sobeys New Minas: 9256 Commercial St, New Minas

Ontario

• Safeway Fort Frances: 417 Scott St, Fort Frances
• Safeway Dawson Road: 1015 Dawson Road, Thunder Bay

Prince Edward Island

• Sobeys West Royalty: 39 Babineau Avenue, Charlottetown
• Sobeys Summerside: 475 Granville St, Summerside
• Sobeys Stratford: 9 Kinlock Rd, Stratford

Saskatchewan

• Safeway University Heights: 1860 Mcormond Dr, Saskatoon
• Safeway Gordon Rd: 3015 Gordon Road, Regina
• Safeway Northgate: 353 Albert Street N, Regina

If you are not currently in our service area, please subscribe to our updates and you will be the first to know when we launch in your area.

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4. Do you deliver to apartments? offices? restaurants? cottages?

Absolutely, simply register your address and if it is in our area, we will deliver. Please provide the necessary details for our delivery teammate to successfully delivery the order to you.

Our delivery vehicles are not equipped to handle some roads. If we cannot safely manoeuvre the delivery vehicle to your door, our delivery teammate will call you to make other arrangements.

COVID-19 Update: Please note that for the time being, our delivery teammates will refrain from entering into your business, which means all deliveries will be left at the doorstep

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5. How do I update or add a delivery address?

You can update or add a delivery address by going to your account settings and clicking on “Edit” to correct an existing address or “Add an address” to add another address.

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6. I received my Voilà grocery order, but it came from a non-Voilà branded van. Why is that?

Due to high order volumes and to ensure orders arrive during their scheduled delivery windows, Voilà may occasionally utilize a third-party delivery service which may use non-Voilà branded vehicles. This is part of our COVID-19 response to help serve more customers in this challenging time.

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7. How does bag recycling work?

We are committed to reducing our environmental impact and proudly support Canada’s commitment to sustainability. In compliance with local regulations, we have eliminated plastic single use single-use plastic checkout bags in favour of recycled paper and reusable options. Please recycle your paper bags in your local recycling bin or as otherwise required by applicable municipal recycling requirements.

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8. What bags can be recycled?

Voilà uses recyclable paper bags. Please recycle your paper bags in your local recycling bin or as otherwise required by applicable municipal recycling requirements.

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9. Will I be charged for bags and will there be a refund when bags are returned for recycling?

Recyclable and compostable paper bags will have a bag fee which will vary by region and be indicated on your receipt. We will do our best to consolidate your order into as few bags as possible while being mindful of food safety and cross contamination. We do not return bags or provide a refund.

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10. Can I return bottles for a deposit refund?

For Quebec only: Delivery teammates cannot take empties at the time of delivery. Bottles can be returned at any store during opening hours or at the Customer Fulfilment Centre: 2400 Route Transcanadienne, Pointe-Claire, QC H9R 1B1 from 7:00 am until 10:00 pm. Please note that no cash refunds will be given at the CFC where all refunds are made to a debit card.

For Alberta only: Delivery teammates cannot take empties at the time of delivery. Bottles can be returned at any bottle depot during their operating hours.

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11. If I have an existing IGA.net, sobeys.com, safeway.com or longos.com account, do I still need to register to voila.ca?

No, you can use your existing IGA.net, sobeys.com or safeway.com login credentials to log in to voila.ca.

If you have an existing Grocery Gateway account, you will need to register the same email address used for Grocery Gateway at voila.ca. During the registration process, you will be asked to allow your data to be transferred from your Grocery Gateway account to your new voila.ca account.

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12. Can I return my items to Sobeys/Safeway/IGA/Longo's stores?

Unfortunately, returns cannot be made in-store. If you are unsatisfied with your order, please contact our Customer Care team.

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14. What if weather conditions are unsafe for delivery?

The safety of our delivery personnel and the public is paramount to us. We ask that you please ensure your walkways are cleared of any snow and ice. Our delivery staff is instructed to exercise caution when driving through inclement weather and other road hazards, which may result in delays. If your delivery will be delayed due to hazardous driving conditions, we will call or email you as soon as possible on that day to let you know.

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1. What is Delivery Pass?

Delivery Pass is a subscription currently available for delivery in Alberta, Ontario, or Québec that allows you to access unlimited Voilà grocery deliveries for a fixed rate with a $35 minimum grocery order, before tax. Several Delivery Pass options exist depending on your needs – monthly, 3 months, 6 months and 1 year as well as specific weekday choices – and are priced accordingly.

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2. How does Delivery Pass work?

Add your desired Delivery Pass to your account and your pass is automatically ready to use. You will be charged immediately for your purchase to the credit card you have on file. After the subscription period ends, your pass will be automatically renewed.

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3. How much does Delivery Pass cost?

Anytime Delivery Pass / 7 days a week:

• $9.99* - 1 Month
• $29.99* - 3 Months
• $54.99* - 6 Months
• $99.99* - 12 Months

Midweek Delivery Pass / Tuesdays, Wednesdays and Thursdays:

• $8.99* - 1 Month
• $49.99* - 6 Months
• $89.99* - 12 Months

*Plus applicable taxes.

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4. How do I cancel my Delivery Pass subscription?

For the monthly, 6-month, and 12-month Anytime and Midweek Delivery Passes, you can cancel the auto-renewal at any time by selecting “Cancel Auto-Renewal” before your pass expiration date in your Account Settings. Once you cancel the auto-renewal, your pass will remain valid until its expiration date, which is based on the original date of purchase.

Customers who have opted to try the Delivery Pass Free Trial can enjoy a 3-month free trial period. Following the free trial period, your 3-month paid subscription will automatically begin. Customers located in Québec will not have their subscription renewed automatically. If you change your mind about Delivery Pass, you can cancel any time before the free trial period ends, and you will not be charged or renewed.

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5. Once I have subscribed to a Delivery Pass, am I able to change the type of pass I chose?

If you wish to change your selected pass, please call Customer Service at 1.877.VOILA.CA (1.877.864.5222) and they will be able to assist you in picking the right pass for your needs.

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6. Can you use the pass on more than one delivery address/household?

Your Delivery Pass is valid for all addresses in a region.

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7. How does the Delivery Pass free trial work?

The 3-month Delivery Pass Free Trial is available to all customers who have not previously purchased a Delivery Pass for Voilà.

The free trial is valid for 3 months after activation. After the trial period ends, you will automatically be renewed to a 3-month subscription at full price. Customers located in Québec will not have their subscription renewed automatically.

If you change your mind about Delivery Pass, you can cancel any time before the free trial period ends, and you will not be charged or renewed.

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1. Where are you available for curbside pickup?

Our curbside pickup service is currently available in the following locations

Alberta

• Safeway Shawnessy Village Shopping Centre: 70 Shawville Blvd SE, Calgary
• Safeway Castleridge: Castleridge Plaza, 55 Castleridge Blvd NE, Calgary
• Safeway South Centre : Southcentre Mall, 11011 Bonaventure Dr SE, Calgary
• Safeway Westhill: 200 Stewart Green SW, Calgary
• Safeway Aspen: 375 Aspen Glen Landing SW, Calgary
• Safeway Leduc: 6112 50 Street, Leduc
• Safeway Terra Losa: Terra Losa Shopping Centre, 9710 170 St NW, Edmonton
• Safeway The Grange: 2534 Guardian Road, Edmonton
• Safeway Oliver: 11210 104 Avenue NW, Edmonton
• Safeway Sherwood Park Mall: 2020 Sherwood Drive, Sherwood Park
• Safeway Inglewood: 395 St Albert Trail, St. Albert
• Safeway South Fairway Plaza: 2750 Fairway Plaza Rd S, Lethbridge
• Safeway Northgate GP: 9924 114 Avenue, Grande Prairie
• Safeway Southview GP: 8060 100 St, Grande Prairie
• Safeway University Dr: 1, 550 University Drive, Lethbridge
• Safeway Division Avenue, 615 Division Avenue Southeast, Medicine Hat

British Columbia

• Safeway Extra Dawson Creek: 11200, 11216 8th St, Dawson Creek
• Safeway Sardis: 45610 Luckacuck Way, Chilliwack
• Safeway Fraser Crossing: 20871 Fraser Hwy, Langley
• Safeway Shaughnessy: 1100 - 2850 Shaughnessy St, Port Coquitlam
• Safeway Peninsula: 700 - 15355 24th Ave, Surrey
• Safeway Burnaby Heights: 4440 Hastings St E, Burnaby
• Safeway McBride: 800 Mcbride Blvd, New Westminster
• Safeway Extra Willowbrook: 6153 200 St, Langley
• Safeway Fleetwood: 8860 152 St, Surrey
• Safeway Collingwood: 3410 Kingsway St, Vancouver
• Safeway Caufeild: 5385 Headland Dr, West Vancouver
• Safeway Seafair: 8671 No. 1 Rd, Richmond
• Safeway Lynn Valley: 1170 27 St E, North Vancouver
• Safeway Parkgate: 1175 Mount Seymour Pkwy, North Vancouver
• Safeway Marpole: 8475 Granville St, Vancouver
• Safeway Extra Burquitlam: 580 Clarke Rd, Coquitlam
• Safeway Fort St John: 9123-100 Street, Fort St. John
• Safeway Kensington: 6564 East Hastings Street, Burnaby
• Safeway Fortune: 750 Fortune Drive, Kamloops
• Safeway 32nd St: 4300-32 Street, Vernon
• Safeway Cranbrook: 1200 Baker Street, Cranbrook
• Safeway West Broadway: 2733 West Broadway, Vancouver
• Safeway Sunshine Hills: 6401 120 Street, Delta
• Safeway Penticton: 801 1301 Main Street, Penticton
• Safeway Castlegar: 1721 Columbia Ave, Castlegar
• Safeway Nelson: 211 Anderson St, Nelson
• Safeway Terrace: 4655 Lakelse Ave, Terrace
• Safeway Downtown Kelowna: 697 Bernard Ave, Kelowna

Manitoba

• Safeway Crestview: 3393 Portage Avenue, Winnipeg
• Safeway Corral: 921 18th St N, Brandon
• Safeway Kildare Ave E: 654 Kildare Avenue East, Winnipeg
• Sobeys Northdale: 965 Henderson Hwy, Winnipeg
• Sobeys Extra Fort Richmond: 2850 Pembina Hwy, Winnipeg
• Safeway Keewatin St: 850 Keewatin St, Winnipeg
• Safeway Tuxedo: 2025 Corydon At Edgeland, Winnipeg
• Safeway River Ave: 499 River Avenue, Winnipeg
• Sobeys Kildonan: 50 Kildonan Green Drive NW, Winnipeg
• Safeway Charleswood: 3900 Grant Avenue, Winnipeg

New Brunswick

• Sobeys Rothesay: 140A Hampton Road, Rothesay
• Sobeys East Point: 40 E Point Way, Saint John
• Sobeys Brookside Mall: 463 Brookside Dr, Fredericton
• Sobeys Saint John West: 1 Plaza Avenue St, Saint John
• Sobeys Oromocto: 375 Miramichi Road, Oromocto
• Sobeys Uptown Centre: 1180 Prospect St, Fredericton

Newfoundland

• Sobeys Howley Estates: 744 Elizabeth Ave, St. John’s
• Sobeys Mount Pearl: 50 Old Placentia Road, Mount Pearl
• Sobeys Paradise: 1621 Topsail Road, Paradise
• Sobeys Long Pond: 350 Conception Bay Highway, Conception Bay South
• Sobeys Corner Brook: 1 Mt. Bernard Avenue, Corner Brook
• Sobeys Kelsey Drive: 45 Kelsey Drive, St. John's
• Sobeys Merrymeeting Rd: 8 Merrymeeting Rd, St. John's

Nova Scotia

• Sobeys Aberdeen Mall: 610 E River Road, New Glasgow
• Sobeys Spryfield: 279 Herring Cove Road, Spryfield
• Sobeys Wyse Road: 210 Wyse Road, Dartmouth
• Sobeys Penhorn: 551 Portland St, Penhorn Plaza, Dartmouth
• Sobeys Panavista: 612 Main St, Dartmouth
• Sobeys Bedford: 955 Bedford Hwy, Bedford
• Sobeys Sydney River: CB Shopping Plaza, 45 Keltic Dr, Sydney
• Sobeys Glace Bay: 144 Reserve St, Glace Bay
• Sobeys Bedford South: 55 Peakview Way, Halifax
• Sobeys Clayton Park: 287 Lacewood Dr, Halifax
• Sobeys Mumford: 6990 Mumford Rd, Halifax
• Sobeys Lower Sackville: Downsview Mall, 752 Sackville Dr, Lower Sackville
• Sobeys Tantallon: 3650 Hammonds Plains Road, Upper Tantallon
• Sobeys Tacoma Drive: 60 Tacoma Drive, Dartmouth
• Sobeys Russell Lake: 268 Baker Drive, Dartmouth
• Sobeys Windsor Street: 2651 Windsor Street, Halifax
• Sobeys Cole Harbour: 2 Forest Hill Dr, Cole Harbour, Dartmouth
• Sobeys Prince Street (Sydney): 250 Prince St, Sydney
• Sobeys Elmsdale: Hwwy 102&214, Elmsdale
• Sobeys Bridgewater: 349 Lahave Street, Bridgewater
• Sobeys Fundy Trail: 68 Robie St Fundy Trail Mall, Truro
• Sobeys Fall River: 3290 Highway 2, Fall River
• Sobeys New Minas: 9256 Commercial St, New Minas

Ontario

• Safeway Fort Frances: 417 Scott St, Fort Frances
• Safeway Dawson Road: 1015 Dawson Road, Thunder Bay

Prince Edward Island

• Sobeys West Royalty: 39 Babineau Avenue, Charlottetown
• Sobeys Summerside: 475 Granville St, Summerside
• Sobeys Stratford: 9 Kinlock Rd, Stratford

Saskatchewan

• Safeway University Heights: 1860 Mcormond Dr, Saskatoon
• Safeway Gordon Rd: 3015 Gordon Road, Regina
• Safeway Northgate: 353 Albert Street N, Regina

If you are not currently in our service area, please subscribe to our updates and you will be the first to know when we launch in your area.

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2. How do I pickup my order?

It is simple! Please arrive at your store location at your scheduled date and within your pickup window. When you arrive at the store, follow the parking lot signs to our reserved Curbside Pickup parking spots. Once you have parked in the designated parking spots, call the phone number on the parking lot sign and one of our curbside teammates will bring your order to your car. We ask that you open your trunk for a contactless delivery. Please note for orders that include liquor in jurisdictions where it is permitted, you will need to present valid government issued Photo ID to verify that you are of legal drinking age.

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3. When can I pickup my order?

Click on Book a time to see availability for pickup at your chosen location. Curbside pickup times vary by store and availability.

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4. What happens if I am late for my pickup time?

We understand, life is busy! We will be monitoring our curbside pickup orders and if we notice that you have missed your pickup time slot, one of our curbside teammates will call you to make alternate arrangements. We encourage you to come that day, as we cannot keep the order past 9pm (on your scheduled day) otherwise the order will be cancelled.

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5. Do you charge a fee for the service?

Our assembly fee for curbside pickup varies depending on the time slot chosen. The assembly fee is applicable to each scheduled pickup window and will be displayed on the time slot booking page. Please continue to check back often for the latest information. Please note that at checkout and on your receipt, you will see this fee itemized as a ‘Delivery Fee’.

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6. Do I pay a bottle deposit?

In respect of products which under the laws of the applicable jurisdiction require a container deposit (i.e. beverage containers), a deposit fee per container will be charged to you. The amount of the deposit fee may vary by location according to the laws applicable in your jurisdiction, however the applicable deposit fees will be displayed at checkout when submitting your order on Voilà. You may be entitled to a per container refund when empty containers are returned to an authorized collection depot in your jurisdiction. Voilà does not accept the return of empty containers or issue refunds under any provincial deposit refund program. For returns and refunds before of products before consumption, if you return the purchased item to Voilà or are otherwise refunded your purchase price of the item from Voilà, then the deposit fee will also be refunded to you.

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7. Why are you charging for paper bags?

We are committed to reducing our environmental impact and proudly support Canada’s commitment to sustainability. In compliance with local regulations, we have eliminated single-use plastic checkout bags in favour of paper and reusable options. Recyclable and compostable paper bags will have a bag fee which will vary by region and be indicated on your receipt. We will do our best to consolidate your order into as few bags as possible while being mindful of Food Safety and cross contamination.

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8. Have your own bags?

Ask your curbside teammate to move your groceries to your own bags when you pick up!

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1. What is Scene+?

Empire and its select banners across the country, including Voilà, are partnered with Scene+. Through the Scene+ program, you can earn Scene+ points on your grocery purchases with Voilà.

Scene+ is one of Canada’s leading lifestyle loyalty programs. The Scene+ program offers members opportunities to earn and redeem points when and how they want to be rewarded. Members can earn and redeem Scene+ points at Expedia, Cineplex, Swiss Chalet, Harvey’s, Montana’s and more. For a full list, please visit sceneplus.ca.

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2. Where can I earn Scene+ points?

Scene+ offers members rewards their way – allowing them to earn points on things like movies, banking, entertainment, shopping, dining, and much more.

You can earn Scene+ points on your grocery purchases with Voilà. For a full list of participating locations, please visit sceneplus.ca.

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3. Where can I redeem Scene+ points?

Scene+ offers several ways to redeem points on things like travel with Expedia, movies, gift cards, Apple and Best Buy products and dining. You can also redeem your Scene+ points for an account credit on eligible Scotiabank debit and credit cards.

You can redeem Scene+ points at participating grocery and pharmacy locations in Atlantic, Western, Ontario and Québec regions. 1000 Scene+ points redeemed is equal to $10 toward your purchase. For a full list, please visit sceneplus.ca.

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4. How will I be able to earn Scene+ points?

There are a few ways to earn Scene+ points at Voilà. Members can earn Everyday Rewards through weekly flyer events and everyday product offers. Additionally, Scene+ members will receive exclusive Spend & Get promotions when they spend online or through the app.

Scene+ offers at Voilà may differ from promotions you see in-store. As the Scene+ program progresses, you will see more online offers. Rest assured that, although there are differences, points accumulation will be similar.

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5. Can I continue to collect AIR MILES Reward Miles at Voilà until Scene+ is launched?

No. Scene+ is now available in all regions. We are committed to continue delivering great value and promotion opportunities to customers through the Scene+ program.

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6. Will I lose any AIR MILES Reward Miles I have earned? What happens to my AIR MILES reward miles?

No. You will not lose any AIR MILES Reward Miles already earned at Voilà. All AIR MILES Reward Miles accumulated in-store or online prior to Scene+ being available in your local region will be posted to your account within 60 days of an eligible transaction. You can continue earning and redeeming Miles across AIR MILES coalition partners as you would normally. Please visit airmiles.ca to learn more about the AIR MILES Reward Program.

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7. How do I sign up for a Scene+ card?

If you already have a Scene card, you’re automatically a Scene+ member. To enroll to become a Scene+ member, please visit www.sceneplus.ca/register.

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8. How do I link my Scene card to my Voilà account?

Simply add your Scene+ number to your account settings and you’re all set!

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9. How many Scene+ points do I earn while shopping with Voilà?

There are a few ways to earn Scene+ points at Voilà. Members can earn Everyday Rewards through weekly flyer events and everyday product offers. Additionally, Scene+ members will receive exclusive Spend & Get promotions when they spend online or through the app.

Scene+ offers at Voilà may differ from promotions you see in-store. As the Scene+ program progresses, you will see more online offers. Rest assured that, although there are differences, points accumulation will be similar.

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10. How do I redeem Scene+ points?

You can get $10 off your purchase for every 1,000 Scene+ points redeemed during the checkout process. Please note, there will be no option to select the amount of points redeemed on an order – the maximum number of points available will always be redeemed (in 1,000 point/$10 increments, up to the 50,000 point/$500 maximum permitted). For example, on a $150 order, 15,000 points (or however many available in 1,000 point increments) must be redeemed.

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11. I’m already a Scene+ member, how do I find my Scene+ account number?

You can get your Scene+ account number emailed to you by visiting the Send me my card page on the Scene+ website. If there has been a change to your email or you require further assistance, please contact Scene+ support at 1-866-586-2805.

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12. Can I transfer Scene+ points to a family member or friend?

No, Scene+ points are non-transferable.

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13. Will Scene+ Points expire?

Your Scene+ account may be closed if it remains inactive for more than 24 consecutive months.

However, if you have a Scene+ Scotiabank product linked to your Scene+ card, your points won’t expire as long as that Scotiabank product remains open.

You’ll be notified in advance if your account is ever at risk of being closed.

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14. How can I find out how many Scene+ points I have?

You can find out how many points you have by logging into your account on sceneplus.ca, opening the Scene+ app or checking your account details page on Voila.ca.

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15. I can’t link my Scene+ membership to my Voilà app. What do I do?

You will receive an error message when trying to link your Scene+ membership for the following reasons: 1) incorrect card number 2) account is suspended or closed 3) card is already linked to a grocery app.

Please verify the Scene+ number you are entering is correct. If you continue to have issues linking your Scene+ membership you may contact Voilà Customer Care at 1-877-864-5222 or Scene+ Support at 1-866-586-2805.

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16. I can’t see my Scene+ points balance on my app. What do I do?

If you are having trouble with your Scene+ app, please contact Scene+ Support at 1-866-586-2805.

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17. How long does it take for Scene+ points earned on Voilà to appear in my account?

Most Scene+ points will be issued 24 – 48 hours after purchase. However, it can take up to 2 weeks for points to appear. If it has been longer than 14 days and your points have not appeared, please visit sceneplus.ca

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18. Why are offers at Voilà different from offers in-store?

Scene+ offers at Voilà may differ from promotions you see in-store. As the Scene+ program progresses, you will see more online offers. Rest assured that, although there are differences, points accumulation will be similar.

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19. How do I earn Scene+ points with the Scene+ Visa card?

You can start earning 2X the Scene+ points on every $1 you spend on Voilà and other participating banners. Visit Scotiabank.com to apply now.

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1. Where is Voilà available?

Our delivery service is available in Ontario, Québec, and Alberta. To confirm whether we are available in your area, please click here. click here.

If you are not currently in our service area, please subscribe to our updates and you will be the first to know when we launch in your area.

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2. I am prompted to shop Voilà instead Grocery Gateway, why is that?

We are working with Longo's to reimagine a better delivery experience for you. We believe delivery can be better together, so we’ll be integrating Grocery Gateway with Voilà delivery. You’ll still be able to order your Longo’s favourites along with our fresh produce and grocery items from Sobeys and customer favourites from Farm Boy, Well.ca and more.

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3. Can I continue to use Grocery Gateway to order my groceries instead of Voilà?

No, Voilà is replacing Grocery Gateway in your area. You will still be able to order the groceries you want but will now be prompted to go to voila.ca. It’s easy to order! Simply use your existing Grocery Gateway email address to register at voila.ca.

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4. Can I still collect Thank You Rewards Points on my purchases?

No, you will not be able to collect Thank You Rewards Points on your Voilà orders. Empire and its select banners across the country, including Voilà, have partnered with Scene+. Through the Scene+ program, you can earn Scene+ points on your grocery purchases with Voilà.

Scene+ is one of Canada’s leading lifestyle loyalty programs. The Scene+ program offers members opportunities to earn and redeem points when and how they want to be rewarded. Members can earn and redeem Scene+ points at Expedia, Cineplex, Swiss Chalet, Harvey’s, Montana’s and more. For a full list, please visit sceneplus.ca.

Your Longo's Thank You Rewards points will remain on your account to use online until the transition or in-store whenever you shop next. If you have remaining Thank You Rewards point in your Longo’s account at the time of transitioning to Voilà, you will receive a one-time gift of Scene+ points that is the equivalent value of your Thank You Rewards points. The Scene+ points will be awarded within 2 weeks. In order to ensure your points are successfully awarded, please ensure the same email address from your Longo’s account is used when creating your Voilà account and that a Scene+ card is linked.

If you don’t have a Scene+ account yet, sign up at sceneplus.ca to start earning and redeeming points.

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5. If I have an existing longos.com account, do I still need to register to voila.ca?

Yes. Creating a voila.ca account with your basic information allows you to place an order, review your past orders, and reorder from past orders. You can browse our site without creating an account, but you will be prompted to create an account before you checkout. If you have an existing Grocery Gateway account, you will need to register the same email address used for Grocery Gateway at voila.ca. During the registration process, you will be asked to allow your data to be transferred from your Grocery Gateway account to your new voila.ca account.

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6. Can I still use my Grocery Gateway shopping list?

Yes. Once you provide Longo's with consent to provide those details to Voilà and register your Grocery Gateway credentials with voila.ca, your shopping lists will transfer to your voila.ca account.

Longo's will be contacting their Grocery Gateway customers with information on how to provide consent and when you can expect to see your shopping lists within your Voilà account.

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7. Are the products the same as I would find in my local store?

For delivery in Ontario, we carry fresh over 23,000 produce and grocery items from Sobeys alongside customer favourites from Longo's, Farm Boy, Well.ca and more.

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8. Do you have the same prices and promotions as my local store?

We have the same regular pricing for like items from Longo's. Pricing and Promotions may vary between our delivery service and not all in-store offers may be available on Voilà. Once you’ve signed in and selected your location and time slot, the most accurate pricing and promotional information will be displayed before checkout. See Terms and Conditions for more information.

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9. How does delivery work?

Our friendly and professional delivery teammates will call you and advise that they will be arriving shortly to ensure someone will be home to accept the delivery. They will bring your order to your door and review it with you to make sure you are satisfied.

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10. Is there a minimum purchase amount?

Yes. The minimum order is $35 excluding taxes and delivery fees.

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11. Can I return my items to Longo's stores?

Unfortunately, returns cannot be made in-store. If you are unsatisfied with your order, please contact our Customer Care Team. Customer Care Team.

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12. My Longo’s data hasn’t transferred over, what should I do?

If you have an existing Grocery Gateway account, you will need to register the same email address that is used with Longo’s at voila.ca. During the registration process, you will be asked to allow your data to be transferred from your Grocery Gateway account to your new voila.ca account. Please ensure that the checkbox is ticked. You must be signed in on voila.ca using the same email address. If you have completed these steps and your data is still missing, please contact Voilà’s customer service for further assistance at 1.877.VOILA.CA (1.877.864.5222) or care@voila.ca

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13. I am a Longo’s delivery pass holder and my free delivery hasn’t been applied.

In order to get free delivery, please make sure you have signed in with the same email address as the one used in your Longo’s account. If free delivery is not still not being applied, please contact Voilà’s customer service for further assistance at 1.877.VOILA.CA (1.877.864.5222) or care@voila.ca

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14. I have an active Grocery Gate delivery pass. What happens to my pass?

The remaining duration of your delivery pass will be automatically credited on Voila for free delivery. Please use the same email address from your Longo’s account when registering to Voilà. You will also need to tick the checkbox to consent to having your data transferred to Voilà.

If you have completed these steps and your free delivery is not applied please contact Voilà’s customer service for further assistance at 1.877.VOILA.CA (1.877.864.5222) or care@voila.ca.

Once this free delivery period is over, you can purchase a new delivery pass to use on Voila.

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15. I had an existing Voilà account before the transition. How do I merge my Longo’s data into my Voilà account?

In order to have your basic information, past orders and lists transferred to Voilà, please use the same email address from your Longo’s account when registering to Voilà. You will also need to tick the checkbox to consent to having your data transferred to Voilà.

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16. How will I be able to earn Scene+ points?

You can earn Scene+ points on your grocery purchases with Voilà.

There are a few ways to earn Scene+ points at Voilà. Members can earn Everyday Rewards through weekly flyer events and everyday product offers. Additionally, Scene+ members will receive exclusive Spend & Get promotions when they spend online or through the app.

Scene+ offers at Voilà may differ from promotions you see in-store. As the Scene+ program progresses, you will see more online offers. Rest assured that, although there are differences, points accumulation will be similar.

For a full list of participating locations, please visit sceneplus.ca.

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17. My Scene+ points gift is not showing up in my account.

In order to receive your Scene+ points gift, please make sure you have signed in with the same email address as your Longo’s account and have your Scene+ card linked by December 31st, 2023. Points may take up to 2 weeks to show up in your account. If it has been longer than 2 weeks, please contact Voilà’s customer service for further assistance at 1.877.VOILA.CA (1.877.864.5222) or care@voila.ca

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18. If I am a business looking to use Voilà, what should I do?

Please reach out to voila@sobeys.com for further assistance.

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1. Where can I find the referral program?

Please visit referral.voila.ca to sign up for the referral program. Quebec customers, please visit http://referral.voila.ca/v2/3/register to sign up.

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2. I referred a friend; how do I receive my reward?

A one-time use voucher code is emailed to your registered email address within 45 days from the date your referral (friend or family member) received their first order.

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3. How will my referral receive their introductory offer?

Share your referral link from the referral dashboard through email, text message, social media or any other form of media where link sharing is possible. This link will lead the referral to a form where they can request their one-time use introductory offer code.

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4. When will my referral reward expire?

The expiry date will be indicated in your reward email.

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5. Why is my referral having trouble requesting their code?

If your referral has requested a code before or is part of the referral program, they will not be able to request the code.

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1. Why am I being asked to verify my account?

We take privacy and security very seriously. We are implementing two-factor authentication (TFA) across all our digital channels to provide an additional layer of security for customer accounts.

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2. Do I have to authenticate all the time?

Customers will be asked to authenticate when registering for a new account, or logging into an existing account with:

• A new device. Or
• A significantly different geo-location (such as another country). Or
• At time of expiry, approximately every couple of months, but this is subject to change.

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3. What is this extra step I have to complete before I can place my order?

This extra step is simply a verification step for your added security when making a payment online for your Voilà order

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4. Why are you doing this?

We wanted to work with the banks to offer our customers an extra step of security whenever you place an order with Voilà

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1. How do I contact the Customer Care Team?

If you have any questions or concerns, please contact us at 1.877.VOILA.CA (1.877.864.5222) or care@voila.ca.

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2. What are the hours for the Customer Care Team?

We are available to answer your questions 7 days a week:

• Eastern Time: 5:30 am to 12:30 am
• Atlantic Time: 6:30 am to 1:30 am
• Mountain Time: 3:30 am to 10:30 pm
• Pacific Time: 2:30 am to 9:30 pm
• Newfoundland Standard Time: 7:00 am to 2:00 am

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3. How do I change or reset my password?

You can change or reset your password by going to your account settings and clicking on “Change login details” or “Forgot my password”.

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